Elements and Performance Criteria
- Elements define the essential outcomes.
- Prepare for initial assessment
- Prepare for broad-based holistic assessment of the client’s needs based on referral or other documentation in line with organisation policy and procedures
- Establish rapport with client and obtain their consent to participate in the assessment process
- Identify additional stakeholders, including carers, natural supports and/or family members, whose input will assist the client in assessment process and outcomes
- Identify the range of information, products and resources to be utilised in the assessment process
- Work with the client to collaboratively identify opportunities to build on strengths, improve functional capacity, and participate in social and community activities
- Organise appropriate time and place for assessment in conjunction with the client and carers, support workers and/or family
- Identify and agree on appropriate assessment tools and processes according to organisation policy and procedures
- Explain privacy and confidentiality principles, practices and procedures
- Access and brief interpreter or cultural specific workers
- Conduct assessment
- Communicate with all people involved in the assessment in a language or form they understand
- Clearly explain the assessment process and how information is used, including legal requirements and organisation policy and processes for mandatory reporting
- Implement risk assessment processes and stratify risks to determine interventions based on client circumstances, needs and interests
- Involve the client, their carers, natural supports, and/or family in the assessment process in a way that empowers the client and is in accordance with the client’s preferences
- Use appropriate assessment tools and processes to identify, clarify and prioritise complex or multiple needs of the client, their carers and/or family
- Collect and document information about the client, according to organisation requirements
- Collaborate with stakeholders and service providers to avoid duplication experienced by the client and to share information and resources
- Assist those involved in the assessment to identify and prioritise the client’s goals, needs and any risk factors
- Where carers and/or families are involved, ensure the assessment focuses on, and strengthens the relationship, rather than treat the individual in isolation
- Inform carers and/or family about their role and rights in the assessment and decision-making processes, including their right to an assessment of their own needs
- Identify and assess work health and safety (WHS) risks and issues potentially associated with service and resource delivery
- Implement risk management processes to maintain safety of client and others involved in the assessment, including workers
- Respond appropriately to diversity
- Use assessment processes and practices designed to build trust and confidence to work with mainstream services
- Use assessment processes that are non-discriminatory and appropriate for each distinct but potentially overlapping population
- Provide equitable access and culturally competent assessment processes for culturally and linguistically diverse (CALD) and Aboriginal and/or Torres Strait Islander people
- Provide appropriate interpreter support according to organisation protocols
- Where appropriate, build and maintain relationships with ethno-specific and multicultural organisations
- Where appropriate, build and maintain relationships with Aboriginal and/or Torres Strait Islander communities and organisations and involve representatives in the assessment processes
- Respond appropriately to people with different levels of needs, including people with complex needs
- Support people with complex needs and circumstances and facilitate access to assessment
- Develop and maintain inter-organisation relationships and agreements to address the client, family and/or carer needs
- Recognise the need for secondary consultation, medication administration and monitoring or additional specialist assessment, including those undertaken by a specified health professional
- Identify and refer when the client’s health is unstable to ensure the appropriate multi-disciplinary approach is applied
- Identify and build on the client’s motivation to improve their functional capacity and set their own goals
- Undertake ongoing assessment and review
- Respond appropriately to informal monitoring of health and well being of all parties involved in the assessment processes
- Undertake regular and systematic reviews to ensure assessed needs of clients are addressed effectively
- Use regular reviews to re-prioritise client needs for service and to ensure equitable access based on ongoing appraisal of prioritised needs
- Undertake reassessment of the client’s needs as specified in the client’s plan or as required by personal circumstances or changes in client or carer health
- Maintain communication with all parties and document and report throughout processes, according to organisation protocols
- Prepare for initial assessment
- Prepare for broad-based holistic assessment of the client’s needs based on referral or other documentation in line with organisation policy and procedures
- Establish rapport with client and obtain their consent to participate in the assessment process
- Identify additional stakeholders, including carers, natural supports and/or family members, whose input will assist the client in assessment process and outcomes
- Identify the range of information, products and resources to be utilised in the assessment process
- Work with the client to collaboratively identify opportunities to build on strengths, improve functional capacity, and participate in social and community activities
- Organise appropriate time and place for assessment in conjunction with the client and carers, support workers and/or family
- Identify and agree on appropriate assessment tools and processes according to organisation policy and procedures
- Explain privacy and confidentiality principles, practices and procedures
- Access and brief interpreter or cultural specific workers
- Conduct assessment
- Communicate with all people involved in the assessment in a language or form they understand
- Clearly explain the assessment process and how information is used, including legal requirements and organisation policy and processes for mandatory reporting
- Implement risk assessment processes and stratify risks to determine interventions based on client circumstances, needs and interests
- Involve the client, their carers, natural supports, and/or family in the assessment process in a way that empowers the client and is in accordance with the client’s preferences
- Use appropriate assessment tools and processes to identify, clarify and prioritise complex or multiple needs of the client, their carers and/or family
- Collect and document information about the client, according to organisation requirements
- Collaborate with stakeholders and service providers to avoid duplication experienced by the client and to share information and resources
- Assist those involved in the assessment to identify and prioritise the client’s goals, needs and any risk factors
- Where carers and/or families are involved, ensure the assessment focuses on, and strengthens the relationship, rather than treat the individual in isolation
- Inform carers and/or family about their role and rights in the assessment and decision-making processes, including their right to an assessment of their own needs
- Identify and assess work health and safety (WHS) risks and issues potentially associated with service and resource delivery
- Implement risk management processes to maintain safety of client and others involved in the assessment, including workers
- Respond appropriately to diversity
- Use assessment processes and practices designed to build trust and confidence to work with mainstream services
- Use assessment processes that are non-discriminatory and appropriate for each distinct but potentially overlapping population
- Provide equitable access and culturally competent assessment processes for culturally and linguistically diverse (CALD) and Aboriginal and/or Torres Strait Islander people
- Provide appropriate interpreter support according to organisation protocols
- Where appropriate, build and maintain relationships with ethno-specific and multicultural organisations
- Where appropriate, build and maintain relationships with Aboriginal and/or Torres Strait Islander communities and organisations and involve representatives in the assessment processes
- Respond appropriately to people with different levels of needs, including people with complex needs
- Support people with complex needs and circumstances and facilitate access to assessment
- Develop and maintain inter-organisation relationships and agreements to address the client, family and/or carer needs
- Recognise the need for secondary consultation, medication administration and monitoring or additional specialist assessment, including those undertaken by a specified health professional
- Identify and refer when the client’s health is unstable to ensure the appropriate multi-disciplinary approach is applied
- Identify and build on the client’s motivation to improve their functional capacity and set their own goals
- Undertake ongoing assessment and review
- Respond appropriately to informal monitoring of health and well being of all parties involved in the assessment processes
- Undertake regular and systematic reviews to ensure assessed needs of clients are addressed effectively
- Use regular reviews to re-prioritise client needs for service and to ensure equitable access based on ongoing appraisal of prioritised needs
- Undertake reassessment of the client’s needs as specified in the client’s plan or as required by personal circumstances or changes in client or carer health
- Maintain communication with all parties and document and report throughout processes, according to organisation protocols